FAQ

At Pick A Pen, we want to make your purchase process simple and easy. Below you’ll find some answers to some common questions we get from our customers.

Pick A Pen sells custom imprinted pencils, keychains, corkscrews, and other promotional products.
Call us at (516) 855-8207 or leave us a message on our Contact Us page.
"Yes, on orders greater than 5,000, plus an extra charge.  Please call us at (516) 855-8207 or leave us a message on our Contact Us page if you would like multi-color imprinting on your order.
We have two customization options. You can either upload an image of your choice or provide up to 5 lines of custom text. On the product page, in the field called "Upload Art or Text" you will be prompted to chose to either enter text or upload art & text. Upload Text: You will be prompted to enter your custom text during the checkout process in the field called "Order Notes".  We can take up 5 lines of custom text. Upload Custom Image: If you'd like to use a custom image for your imprint, after purchase you will be prompted via email to upload your file. Please convert your image to PDF or EPS before uploading.
We guarantee your order 7-10 business days.  Two-day rush orders are available on request for $25 extra charge.
We use PayPal, a globally trusted company, to process all payments.
We take all major credit cards and Paypal.
If you find a problem with something we sold, please contact us. We stand by our products, but have a 100% money back guarantee. Our word is good as gold.
Once you place an order, we receive an email notification in seconds. This order also goes directly to our manufacturers. If there are any questions or concerns about the order or imprint, we'll call you to discuss. Otherwise, the order goes out to the factory floor, where the pens are assembled and imprinted. After imprinting, we run a quality check on the imprints, package them, and then ship it you!
Upon purchasing you'll immediately receive an electronic invoice!
Call us at (516) 855-8207 or leave us a message on our Contact Us page.